Lu Gen – Phragmitis Rhizoma Empirical Health Factory Shop

Prompt shipping and expert packing

Because of our long-standing partnership in a long-standing partnership with UPS, FedEx, DHL and many other world-class carriers, we are able to offer an array of shipping options. Our warehouse employees will pack every item to our exacting specifications. Before shipment, all items are carefully examined and secured. Everyday, we send to thousands of customers in many countries. This is a testament to our determination to become the largest online retailer globally. Warehouses and distribution centres can be located in Europe and the USA.

Note: Orders that contain more than one item are assigned a specific processing time depending on the specific product.

We will inspect each and every one of the products before they are shipped. Most orders are shipped within 48 hours. The delivery time should be between 3 and 7 working days.

Returns

The stock is constantly changing and is not completely managed by us because of the involvement of multiple parties including the factory and our warehouse. The stock levels may fluctuate at any time. It is possible that the stocks could be depleted after the order has been made.

Our policy is valid for 30 days. If 30 days have passed without a trace since the purchase however, we're unable to give you a return or exchange.

In order to be eligible for a return, your item must be in good condition and in the same state as you received it. It must also be in the original packaging.